{"id":57906,"date":"2020-08-18T14:52:17","date_gmt":"2020-08-18T11:52:17","guid":{"rendered":"https:\/\/www.intalio.com\/?p=57906"},"modified":"2020-08-31T14:58:12","modified_gmt":"2020-08-31T11:58:12","slug":"intalio-case-acquisition-circulation-et-traitement-de-toutes-les-demandes-de-service-au-sein-dun-espace-de-travail-numerique-unifie-unique-single-unified-digital-workplace","status":"publish","type":"post","link":"https:\/\/archive.intalio.com\/fr\/blogs\/intalio-case-acquisition-circulation-et-traitement-de-toutes-les-demandes-de-service-au-sein-dun-espace-de-travail-numerique-unifie-unique-single-unified-digital-workplace\/","title":{"rendered":"Intalio Case | Acquisition, circulation et traitement de toutes les demandes de service au sein d\u2019un espace de travail num\u00e9rique unifi\u00e9 unique (Single Unified Digital Workplace)"},"content":{"rendered":"<p>Intalio offre des solutions orient\u00e9es client, en permanence \u00e0 jour avec les derni\u00e8res tendances du march\u00e9. Nous optimisons les processus m\u00e9tier gourmands en documents \u00e0 l\u2019aide de plateformes de capture et de gestion de cas, et des plateformes int\u00e9gr\u00e9es pour fournir des exp\u00e9riences personnalis\u00e9es et ergonomiques. Fort de sa longue exp\u00e9rience dans le domaine des services de contenu et d\u2019automatisation des processus, Intalio cr\u00e9\u00e9 une nouvelle g\u00e9n\u00e9ration de solutions d\u2019am\u00e9lioration des flux de travail qui s\u2019appuie sur une combinaison sp\u00e9cifique et contextuelle du contenu et des capacit\u00e9s de gestion des processus.<br \/>\nIntalio offre une solution intelligente, \u00e9volutive, ouverte et compl\u00e8te pour l\u2019automation des processus : \u201cIntalio Case\u201d.<br \/>\nNous sommes fiers de lancer notre nouvelle version du syst\u00e8me de gestion de cas qui facilite et acc\u00e9l\u00e8re la g\u00e9n\u00e9ration de workflows et d\u2019applications orient\u00e9es processus pour les entreprises de tout secteur, am\u00e9liorant ainsi la productivit\u00e9 et la collaboration. En plus d\u2019organiser le contenu pour plus d\u2019efficacit\u00e9, notre logiciel int\u00e8gre des flux de travail et des processus avec d\u2019autres applications, syst\u00e8mes et technologies tout en supportant le cycle d\u2019am\u00e9lioration du processus m\u00e9tier complet.<br \/>\nIntalio Case, support\u00e9 par les plateformes iOS et Android, permet aux utilisateurs de recevoir des notifications et d\u2019interagir facilement avec les flux de travail \u00e0 travers leurs services mobiles. La solution est bas\u00e9e sur les principaux composants suivants :<\/p>\n<p><strong>1) Mod\u00e9lisation de processus<\/strong><\/p>\n<p>Le mod\u00e9liseur de flux de travail couvre toutes les fonctionnalit\u00e9s au sein d\u2019une interface graphique intuitive permettant la cr\u00e9ation de workflows, de mod\u00e8les et de g\u00e9rer les activit\u00e9s, g\u00e9n\u00e9rer des formulaires, g\u00e9rer le flux de travail, g\u00e9rer les erreurs, programmer le workflow et d\u00e9finir des r\u00e8gles m\u00e9tier.<\/p>\n<p><strong>2) Portail client<\/strong><br \/>\nVitrine de l\u2019application d\u00e9crivant les composants qui peuvent \u00eatre facilement accessibles par l\u2019utilisateur.<\/p>\n<p><strong>3) Moteur d\u2019orchestration<\/strong><br \/>\nL\u2019arri\u00e8re-plan de l\u2019application couvrant les principaux m\u00e9canismes de la solution.<\/p>\n<p><strong>4) Console d\u2019administration<\/strong><br \/>\nConsole d\u2019administration offrant diff\u00e9rentes options de configuration pour les administrateurs syst\u00e8mes y compris la gestion des utilisateurs.<\/p>\n<p><strong>5) Moteur de rapports et de surveillance<\/strong><br \/>\nLe g\u00e9n\u00e9rateur de rapports est int\u00e9gr\u00e9 dans l\u2019application et permet de g\u00e9n\u00e9rer une grande vari\u00e9t\u00e9 de rapports de workflow.<\/p>\n<p>En savoir plus sur Intalio Case \u2013<\/p>\n<ul>\n<li>\uf076 Intalio Case est bas\u00e9 sur une cha\u00eene de pr\u00e9requis simples :<\/li>\n<\/ul>\n<p>Connecter le demandeur Coordonner avec la t\u00e2che \u00e0 effectuer Autoriser l\u2019action finale<\/p>\n<p>Il s\u2019agit d\u2019un processus clairement identifi\u00e9 et structur\u00e9 qui coordonne les int\u00e9r\u00eats d\u2019un \u00ab client \u00bb avec ceux de l\u2019entreprise concern\u00e9e. La solution de traitement des demandes transmet toutes les requ\u00eates des clients via des workflows au d\u00e9partement concern\u00e9 pour une r\u00e9ponse imm\u00e9diate.<\/p>\n<p>Quel que soit son type, le workflow cr\u00e9\u00e9 sera int\u00e9gr\u00e9 dans une plateforme automatis\u00e9e qui est connect\u00e9e aux autres processus et outils m\u00e9tier et qui fournit une collaboration fluide. Intalio Case permet de cr\u00e9er une structure de workflows puissante et automatis\u00e9e sans avoir besoin de connaissances techniques approfondies.<\/p>\n<p>Intalio Case peut \u00eatre utilis\u00e9 pour automatiser et optimiser diff\u00e9rents types de processus, tels que : suivi des fiches de pr\u00e9sence, r\u00e9ductions sur les ventes, approvisionnement, recrutement HR, contenu, et plus encore.<\/p>\n<ul>\n<li>\uf076 Intalio Case convient \u00e0 tous les secteurs d\u2019activit\u00e9 :<\/li>\n<\/ul>\n<table>\n<thead>\n<tr>\n<td><strong><em>Secteur<\/em><\/strong><strong><em> d\u2019activit\u00e9<\/em><\/strong><\/td>\n<td><strong><em>Exemple de workflow<\/em><\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Ressources Humaines<\/td>\n<td>Nouvelle embauche, demande de cong\u00e9, demande de formation annuelle et processus de paiement.<\/td>\n<\/tr>\n<tr>\n<td>Usine pharmaceutique<\/td>\n<td>Test des mati\u00e8res premi\u00e8res, production des m\u00e9dicaments, emballage, test post-production et pr\u00e9paration du transport.<\/td>\n<\/tr>\n<tr>\n<td>Service client<\/td>\n<td>Gestion des plaintes clients.<\/td>\n<\/tr>\n<tr>\n<td>Militaire<\/td>\n<td>Gestion de situation hostile et suivi des r\u00e8gles d\u2019assignations<\/td>\n<\/tr>\n<tr>\n<td>Voyages<\/td>\n<td>G\u00e9rer le vol, l\u2019h\u00f4tel, les tours et les r\u00e9servations de location de voiture des clients.<\/td>\n<\/tr>\n<tr>\n<td>Sant\u00e9<\/td>\n<td>G\u00e9rer le remplissage des ordonnances et les processus de prise en charge finale par le client<\/td>\n<\/tr>\n<tr>\n<td>Technologies de l\u2019information<\/td>\n<td>D\u00e9finir comment les probl\u00e8mes mat\u00e9riels\/logiciels sont trait\u00e9s.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><strong>Principales fonctionnalit\u00e9s d\u2019Intalio Case\u2013<\/strong><\/p>\n<p>La derni\u00e8re version d\u2019Intalio Case comprend de nombreuses fonctionnalit\u00e9s qui r\u00e9pondent aux nouveaux besoins exprim\u00e9s par les consommateurs afin de faciliter la gestion de leur flux de travail pour un cas donn\u00e9. Voici la liste des fonctionnalit\u00e9s sur lesquelles nous souhaitons mettre l\u2019accent et qui repr\u00e9sentent les composants du produit :<\/p>\n<p><strong>1) Mod\u00e9lisation du processus<\/strong><br \/>\nIntalio Case offre trois modes de cr\u00e9ation de workflow :<br \/>\n\u2022 Pr\u00e9d\u00e9fini : un ensemble pr\u00e9d\u00e9fini d\u2019\u00e9tapes qui s\u2019ex\u00e9cute selon des actions<br \/>\n\u2022 Ad-hoc : les utilisateurs pourront choisir l\u2019action \u00e0 ex\u00e9cuter et le destinataire avec un nombre illimit\u00e9 d\u2019\u00e9tapes<br \/>\n\u2022 Hybride : il s\u2019agit principalement d\u2019un mode ad-hoc avec des r\u00e8gles m\u00e9tier qui limitent les utilisateurs sur les personnes auxquelles ils peuvent envoyer les \u00e9tapes et sur les actions \u00e0 assigner.<\/p>\n<p>Les fonctions de la mod\u00e9lisation de processus comprennent \u2013<\/p>\n<p><strong>\u00a0&#8211; Cr\u00e9ation d\u2019un workflow<\/strong><br \/>\n<strong>\u00a0&#8211; Activit\u00e9s<\/strong><br \/>\n<strong>\u00a0&#8211; Gestion du workflow<\/strong><br \/>\n<strong>\u00a0&#8211; G\u00e9n\u00e9rateur de formulaire<\/strong><br \/>\n<strong>\u00a0&#8211; Planification des workflows<\/strong><br \/>\n<strong>\u00a0&#8211; R\u00e8gles m\u00e9tier<\/strong><\/p>\n<p><strong>2) Portail Client<\/strong><\/p>\n<p>Enti\u00e8rement dynamique, portail \u00e0 l\u2019\u00e9tat de l\u2019art avec une interface ergonomique accessible depuis un ordinateur portable, un poste de travail et des p\u00e9riph\u00e9riques mobiles ainsi qu\u2019avec une application native pour iOS et Android.<br \/>\nLes fonctions du Portail Client comprennent \u2013<br \/>\n<strong>\uf076 Page d\u2019accueil<\/strong><br \/>\n<strong>\uf076 Liste de t\u00e2ches<\/strong><br \/>\n<strong>\uf076 Cr\u00e9ation de demande<\/strong><br \/>\n<strong>\uf076 Visionneuse<\/strong><br \/>\n<strong>\uf076 Signature num\u00e9rique<\/strong><br \/>\n<strong>\uf076 Visionneuse de suivi de workflow<\/strong><br \/>\n<strong>\uf076 D\u00e9l\u00e9gation<\/strong><br \/>\n<strong>\uf076 Recherche<\/strong><\/p>\n<p><strong>3) Moteur d\u2019orchestration<\/strong><\/p>\n<p>Script pr\u00e9-cod\u00e9 int\u00e9gr\u00e9 dans Intalio Case prenant en compte la conception du workflow et qui fait passer une t\u00e2che d\u2019une \u00e9tape \u00e0 une autre.<br \/>\nLes fonctions du moteur d\u2019orchestration comprennent \u2013<br \/>\n<strong>\uf076 Gestion et surveillance de l\u2019\u00e9tat des activit\u00e9s dans un workflow<\/strong><br \/>\n<strong>\uf076 D\u00e9terminer quelle activit\u00e9 doit \u00eatre pass\u00e9e \u00e0 l\u2019\u00e9tape suivante selon des workflows d\u00e9finis<\/strong><\/p>\n<p><strong>4) Console d\u2019administration<\/strong><br \/>\nIntalio Case offre une console d\u2019administration avanc\u00e9e avec diverses options de configuration pour les programmeurs ou les administrateurs syst\u00e8me, telles que :<br \/>\n<strong>\uf076 Gestion de l\u2019utilisateur<\/strong> \u2013 le module de gestion de l\u2019utilisateur permet aux administrateurs de d\u00e9finir les privil\u00e8ges et les droits mais aussi de g\u00e9rer les utilisateurs, les groupes et les r\u00f4les d\u00e9finis dans le domaine de la s\u00e9curit\u00e9 par d\u00e9faut.<\/p>\n<p><strong>\uf076 Notifications d\u2019alerte<\/strong> \u2013 une alerte et un moteur de notification configur\u00e9 pour notifier de fa\u00e7on proactive les utilisateurs selon des d\u00e9clencheurs, des actions, des modifications ou autres.<\/p>\n<p><strong>\uf076 Trace d\u2019audit<\/strong> \u2013 fournir un historique complet ou un journal de toute activit\u00e9 effectu\u00e9e dans le syst\u00e8me. Il permet \u00e9galement aux utilisateurs autoris\u00e9s de voir, activer et d\u00e9sactiver les activit\u00e9s d\u2019audit.<\/p>\n<p><strong>\uf076 S\u00e9curit\u00e9<\/strong> \u2013 la s\u00e9curit\u00e9 du contenu et le cryptage sont int\u00e9gr\u00e9s en une seule fonction dans Intalio Case, ceci afin de prot\u00e9ger le contenu et les rapports des acc\u00e8s non autoris\u00e9s et de la manipulation, \u00e0 l\u2019aide d\u2019un gestionnaire d\u2019acc\u00e8s et de permissions \u00e0 tous les niveaux.<\/p>\n<p><strong>5) Rapports et surveillance<\/strong><br \/>\nLa gestion des rapports et l\u2019int\u00e9gration d\u2019un concepteur offrant aux dirigeants et aux responsables une vue des projets et des t\u00e2ches, afin de faciliter leur prise de d\u00e9cision.<br \/>\nLes fonctions de Rapports et surveillance comprennent \u2013<br \/>\n<strong>\uf076 Tableaux de bord en temps r\u00e9el<\/strong><br \/>\n<strong>\uf076 Chiffres d\u00e9taill\u00e9s<\/strong><br \/>\n<strong>\uf076 Gestion des performances<\/strong><br \/>\n<strong>\uf076 Moteur de rapports int\u00e9gr\u00e9 permettant la configuration et la g\u00e9n\u00e9ration des rapports<\/strong><br \/>\n<strong>\uf076 Rapport en temps r\u00e9el sur les performances de toutes les op\u00e9rations (capture instantan\u00e9e des performances)<\/strong><\/p>\n<p>Contactez nos experts<br \/>\npour d\u00e9marrer votre transformation digitale<br \/>\naujourd\u2019hui !<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Intalio offre des solutions orient\u00e9es client, en permanence \u00e0 jour avec les derni\u00e8res tendances du march\u00e9. Nous optimisons les processus m\u00e9tier gourmands en documents \u00e0 l\u2019aide de plateformes de capture et de gestion de cas, et des plateformes int\u00e9gr\u00e9es pour fournir des exp\u00e9riences personnalis\u00e9es et ergonomiques. Fort de sa longue exp\u00e9rience dans le domaine des&hellip;<\/p>\n","protected":false},"author":15,"featured_media":57540,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[164],"tags":[130,131,132,134,226,227,248],"class_list":["post-57906","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-content-services-fr","tag-artificial-intelligence-fr","tag-customer-experience-fr","tag-digital-transformation-fr","tag-intalio-fr","tag-intalio-case-fr","tag-intalio-case-management-system-fr","tag-intelligence-artificielle","category-164","description-off"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Intalio Case | Acquisition, circulation et traitement de toutes les demandes de service au sein d\u2019un espace de travail num\u00e9rique unifi\u00e9 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